Account & Profile

Can I change my phone number?

No. At the moment, changing your phone number requires creating a new account.

Can I update my name or timezone?

Yes. Just send Kit a message with your new name or let Kit know your new location/timezone, and your profile will be updated.

Can I delete my account?

Yes. Message Kit with "delete my account" and your data will be removed.

Contacts

How do I add a new contact?

Send Kit a message with your contact's name, relationship, phone number, and how often you want to keep in touch. Example: "I want to keep in touch with my friend Sam every month 555-123-4567."

Can I update a contact's information or frequency?

Yes. Just message Kit with the updated info or frequency for your contact.

Can I remove a contact?

Yes. Let Kit know which contact you'd like to remove and they'll set their status to 'inactive'.

Scheduling & Calls

How do I schedule calls?

Every Sunday, Kit will reach out and let you know how much time to block off on your calendar that week for calls. Tell Kit those timeslots and Kit will reach out to your contacts to schedule the calls.

Can I adjust the amount of time calls are scheduled for?

No. All calls are scheduled for 20 minutes.

Can I reschedule or cancel a call?

Yes. Let Kit know if you need to reschedule or cancel a call, and Kit will make the necessary adjustments and let your contacts know.

How does Kit choose which contact to schedule first?

Kit considers your preferred frequency and last call date, and reaches out to contacts one at a time.

What happens if someone doesn't answer?

Kit will try call back in a minute or two. After the second retry, the call is canceled and rescheduled.

Can I see my Kit Calls on my calendar?

Yes! Ask Kit for a calendar feed which you can add to any calendar app.

What is a TBD Call?

A TBD Call is a time slot we block off on your calendar but Kit hasn't scheduled a contact for that time slot yet.

Messaging

Can I use Kit from any phone?

Yes. As long as you can send and receive SMS, you can use Kit.

What number does Kit use to message me?

Kit will always message/call you from 1(252)538-7548

Privacy & Security

Is my data secure?

Yes. Your data is stored securely and only used to help you keep in touch with your contacts.

Will my contacts get spammed?

No. Kit only messages your contacts to schedule calls on your behalf and does not send them marketing or spam - ever.

Features & Feedback

Can I manage my account without txting with Kit?

Yup! Request a login link from Kit to access the web dashboard.

Can I suggest a new feature?

Absolutely! Message Kit with your ideas or feedback anytime.

Is there a mobile app?

Not yet...